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Running an independent retail business has never been about doing just one job. In a single day, you’re an inventory strategist, stockroom manager, digital marketer, salesperson and data analyst. That also means having to make dozens of decisions per day. At Lightspeed Edge Virtual 2026, we walked through a day in the life of a

Is your store ready for Black Friday and Cyber Monday? If not, don’t worry, there are quick, high-impact ways to help you hit your holiday sales targets.

Peak retail season can put even well-run stores under pressure. More shoppers are moving between online, in-store and pickup, while higher transaction volumes and longer lines can quickly expose gaps in your payment setup. Preparing your payments ahead of Black Friday, Cyber Monday and the wider holiday season can help reduce that pressure. A strong

A customer receives the wrong product. Another discovers a fault after opening the box. Someone else decides the item isn’t quite what they expected. Returns are part of retail, and the experience doesn’t end when a customer clicks “Buy.” Every return sets off a chain of events behind the scenes. The retailer has to verify

Oracle NetSuite’s sunset of NetSuite Point of Sale (NSPOS) and SuiteCommerce InStore (SCIS) represents a pivotal moment both for retailers and the partners who support them. For retail leaders, replacing a point-of-sale system carries inherent operational risk. Their POS sits at the heart of their business, connecting daily store operations, inventory management, customer profiles, financial

The POS isn’t just where the transaction happens. It’s where the customer decides what they think about the transaction, and sometimes the entire shopping experience. The products weren’t the problem. The checkout experience was. A smooth transaction reinforces a positive shopping experience. A slow queue, declined payment, or confusing return process can leave a lasting

When you look at your sales numbers, high revenue doesn’t always mean you’re actually making a profit. The contribution margin is the amount of revenue left over after subtracting the variable costs of producing or selling a product, which then goes directly toward paying your fixed costs. Tracking this metric helps you pinpoint exactly which

For retailers, the holiday season can bring some of the busiest and most valuable trading weeks of the year, but it can also put pressure on almost every part of the business at once. Inventory needs to be planned, stocked and on the shelves before the rush begins. Staff need to be ready for higher

Open-to-buy (OTB) is an inventory budgeting strategy that determines exactly how much merchandise a retailer can purchase over a specific period to meet forecasted sales targets without overstocking. When you are scaling a multi-location business, relying on gut feelings for your purchasing budget usually leads to tied-up cash and dead stock. Let’s break down exactly

Whether you run a brick-and-mortar shop, an ecommerce site or both, getting a grip on how your retail business is performing is key to pulling through. When it comes to performance, numbers don’t lie. Are you at a loss with what’s happening in your business? One of the first things you should do is look